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iRESOLVE WEBSITE PRIVACY POLICY
Effective as of: May 1, 2024
Last updated: May 1, 2024
7993064 Canada Inc. dba iResolve (“iResolve”, “Company”, “we”, “us” or “our”) understands
the importance of protecting the privacy of individuals’ personal information. We have created
this Privacy Policy (this “Policy”) to demonstrate our commitment to maintaining the privacy of
our users (“you”, “your” or “user”) when you visit the IResolve website iResolve.app (the
“Website”) and the content and services provided through the Website and to inform you of our
practices concerning the collection, use, disclosure, and other processing of personal
information.
GENERAL
The purpose of this Policy is to inform you of our privacy practices and policies, surrounding:
● what personal information we collect;
● how we use the collected personal information;
● who we share the personal information with;
● the choices you have to access, update, and remove personal information from our
Services; and
● who you can contact should you have questions or concerns about our privacy practices.
Our Website is an automated alternative dispute resolution platform for the workplace, which
can be used by employees to resolve issues in the workplace (the “Services”).
This Privacy Policy is designed to comply with applicable privacy legislation in Canada,
including the Personal Information Protection and Electronic Documents Act (“PIPEDA”). This
Privacy Policy is incorporated into, forms part of and is subject to our Terms of Service (the
“Terms”). Further information with respect to our privacy practices is set out below.
In order to use our Services, you must agree to this Policy and our Terms.
BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, STORAGE, USE,
DISCLOSURE AND RETENTION OF YOUR PERSONAL INFORMATION BY US IN
ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS
PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE OUR SERVICES.
OVERVIEW OF OUR PRIVACY PRACTICES
Our privacy practices are summarized here. Under this Policy, we:
● collect personal information when you use the Website, register a user account on the
Website, use the Services, or otherwise provide us with your personal information;
● collect your personal information through your direct interactions with the Website
(e.g., you providing information relating to your workplace dispute) and through
automated technologies (e.g., cookies);
● collect personal information provided by the Website subscriber who has signed up for
the Services (the “Subscriber”);
● use collected information to operate the Website, provide you with access to the
Services, and carry out any other purposes in which you have consented to in
accordance with this Policy or at the time of collecting the personal information;
● share the information we collect with certain members of your workplace
depending on the type of workplace issue identified by you when initiating the
dispute resolution process. Such persons may only use your personal
information for the purposes you have consented to within this Policy or at the
time of collecting the personal information;
● retain personal information in compliance with our legal obligations and only as
long as necessary for the purposes for which it was collected; and
● store your personal information on servers located in Canada and the USA.
We mitigate the risk and impact of potential harms involved in the disclosure of
personal information through the adoption of reasonable physical, technical and
organizational procedures appropriate to the sensitivity of the data in an effort to
safeguard the personal information you provide to us.
Even with physical, technical, and organizational measures adopted by us, there is a
residual risk of the loss of, unauthorized access to or unauthorized disclosure of
information that you provide to us, which could result in financial or other harm to
you. In addition, there is a risk that personal information you provide to us may be
accessible to law enforcement and national security authorities within Canada.
You may withdraw your consent to the collection, storage, use, disclosure and
retention of your personal information at any time.
Further information with respect to our privacy practices is set out below.
CONSENT
YOU MUST BE 18 YEARS OF AGE TO REGISTER OR USE THE SERVICES.
BY USING THE SERVICES, YOU CONFIRM THAT YOU CONSENT TO THE COLLECTION,
USE, AND DISCLOSURE OF ANY PERSONAL INFORMATION YOU PROVIDE TO US IN
ACCORDANCE WITH THIS PRIVACY POLICY.
IF YOU DO NOT AGREE WITH THIS POLICY, YOU MUST NOT ACCESS OR USE THE
SERVICES.
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YOU MAY WITHDRAW CONSENT OR OPT-OUT OF OUR SERVICES AT ANY TIME BY
CONTACTING US DIRECTLY USING THE INFORMATION PROVIDED BELOW IN SECTION
INFORMATION WE COLLECT
The types of Information that we collect include:
(a) Registration Information. You will need to register for a user account on the Website to
access the Services, which will require you to provide certain information to complete
this process (“Registration Information”). Registration Information may include your
email address and name. We may also collect your login credentials for the purpose of
the administration of your account.
(b) Workplace Dispute Information. The information you provide when initiating the dispute
resolution process, along with information provided when responding to a dispute, or
information provided when invited as a third party to the dispute resolution process may
be collected by iResolve for the purpose of providing the Services. This may include the
following personal information:
● Full name;
● Email address;
● Employee number;
● Phone number; and
● Any other personal information voluntarily provided by you, the Subscriber, or
other parties to the dispute through the dispute resolution process.
(c) Device and Website Information. When you visit the Website, we automatically collect
certain information about your device, including information about your web browser,
operating system, Internet Protocol (IP) address, Internet service provider, the date and
time you visit our Website, and some of the cookies that are installed on your device.
Additionally, as you use the Website, we collect information about the individual web
pages that you view, your searched pages, what websites or search terms referred you
to our website, and information about how you interact with the Website.
HOW WE COLLECT YOUR INFORMATION
iResolve collects your personal information using the following methods:
(a) Direct Interactions. You may provide your personal information to us when you: (i)
register for an account on the Website; (ii) access our Services including by initiating a
dispute resolution process available through the Website; (iii) fill out surveys and answer
questions on the Website while accessing the Services; (iv) respond to disputes initiated
by other parties that involve you or (v) are invited to act as a third party to the dispute
either by one of the disputing parties or are required to act as a third party given the
nature of the dispute.
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(b) Automated Technologies or Interactions. As you use the Website, we may automatically
collect technical data by using the following technologies:
o “Cookies” are data files that are placed on your device or computer and often
include an anonymous unique identifier. Our Cookie Policy is described in
Section 12 below.
o “Log files” track actions occurring on the Website and collect data including your
IP address, browser type, Internet service provider, referring/exit pages, and
date/time stamps.
o “Web beacons”, “tags”, and “pixels” are electronic files used to record information
about how you visit the Website.
USE OF COLLECTED INFORMATION
iResolve may use your personal information, where applicable, for the following purposes:
(a) to register your user account for the Services and authenticate users for security
purposes;
(b) to provide registered users with the Services;
(c) to share with other registered users as required for the Services;
(d) for administration, account management and internal research;
(e) to facilitate communication between you and iResolve;
(f) to respond to user communications and support, or to send information requested by
you;
(g) if you opted in to allow us to do so, to communicate with you in relation to newsletters or
other communications;
(h) to analyze how the Website and Services are being used, and to improve performance
and functionality of the Website and Services;
(i) to investigate and resolve concerns relating to the Services we provide;
(j) to detect, prevent or mitigate security or technical issues relating to our Website and
Services;
(k) to enforce our Website’s Terms and other agreements relating to our Services;
(l) to protect our interests, including establishing, exercising and defending our legal rights
and claims;
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(m)to prevent fraud, cooperate with law enforcement and regulatory authorities, and to stop
other prohibited, illegal, or harmful activities; and
(n) for any other purpose for which you have provided your consent, as otherwise set forth
in this Policy, or permitted by law.
iResolve may also use collected personal information including information related to workplace
disputes in a de-identified format for research, commercial or analytics purposes.
DISCLOSURE OF INFORMATION
We keep the personal information that we collect confidential and disclose such personal
information only in accordance with this Policy, or as identified to you prior to or at the time
information is collected. For instance, we may disclose or share personal information with the
employee you have initiated a dispute with, line managers, or Human Resources (HR)
managers, if appropriate to do so. In all instances, we will notify you and obtain your consent
before disclosure.
Except as set out in this Policy, iResolve will only disclose your personal information in
accordance with this Policy, unless you expressly consent to other disclosures. Notwithstanding
the foregoing, iResolve may disclose the information we have collected from you in the following
ways:
(a) to the Subscriber and the parties to a dispute initiated through our Services;
(b) to our employees, agents, affiliates, partners, consultants, service providers and
legal representatives (collectively, “Authorized Parties”) for the purposes of
providing the Services as described in this Policy;
(c) to engage in negotiations or execution of any merger, sale of company assets,
financing, or acquisition of all or a portion of our business by another company;
(d) when permitted or required by law, such as in response to a subpoena or other legal
process or if we are notified by a Subscriber that disclosure is necessary to protect
the safety of an individual in jeopardy;
(e) to meet legal obligations, including regulatory reporting obligations;
(f) to protect and defend the rights or property of iResolve;
(g) where iResolve has reasonable grounds to believe the information could be useful in
the investigation of an unlawful activity; or
(h) to prevent physical, financial or other harm, injury or loss.
THIRD PARTY SERVICE PROVIDERS
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iResolve may use third party service providers to provide certain services that support the
Website and the Services. The services provided by our third-party service providers may
include: (i) hosting services; (ii) website development services; (iii) information technology
support services; (iv) applications within our Services; and (v) analytics services. We may
disclose your personal information to such service providers as needed for them to perform
these services. To the extent that your personal information is provided to any third-party service
provider by us, such service provider will only use or otherwise process your personal
information in a manner that is consistent with this Policy.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
Subject to the terms of this Policy and applicable laws, you have the right to access the
personal information that iResolve holds about you. You can request from us information about:
● the personal information we hold about you;
● the purposes for which we use and process your personal information;
● details of who we may share your personal information with;
● how long we retain your personal information;
● if we did not collect the information directly from you, information about the source; and
● how to lodge a complaint with the correct supervisory authority.
You may also request from us the following:
● that we update any incomplete or inaccurate information about you; and
● that we delete your personal information in accordance with applicable laws.
You may exercise your rights under this Section 8 by contacting us using the information
provided in Section 14.
Under certain circumstances, it is possible that we may not be able to provide all of the
requested information. Exceptions may include information that is prohibitively costly to provide,
information that references the personal information of other individuals, information that cannot
be disclosed for legal, security or commercial proprietary reasons, or information that is subject
to solicitor-client or litigation privilege. Fees may be applied to any copy of the requested
personal information. We will provide the reasons for denying access upon request.
STORAGE AND RETENTION
We will store and retain your personal information in compliance with this Policy. Personal
information is stored within Canada or the USA on servers belonging to our third-party cloud
services provider.
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We retain personal information only as long as necessary for the purposes for which it was
collected. Personal information that is no longer required will be securely destroyed, erased or
made anonymous according to our guidelines and procedures.
For further details on our data retention periods, please contact us using the information
provided in Section 14 below.
SECURITY SAFEGUARDS
We are committed to ensuring that the information we collect is secure and kept in confidence in
accordance with this Policy. Our personnel are authorized to access personal information based
only on their need to deal with the information for the reason(s) for which it was obtained.
Safeguards are in place to ensure that the information is not disclosed or shared more widely
than is necessary to achieve the purpose for which it was gathered. We also take measures to
ensure the integrity of this information is maintained and to prevent it from being lost or
destroyed.
In order to prevent unauthorized access or disclosure we have put in place physical, electronic,
and managerial procedures to safeguard and secure the collected information. We use
password protocols and encryption software to protect personal and other information we
receive. When we work with an external provider, we will ensure they utilize similar safeguards.
As with all information given online, no method is 100% safe. Always be cautious when
submitting information to the Website and maintain vigilance over what you choose to disclose.
INTERPRETATION
In this Policy, the singular number includes the plural and vice versa and words importing any
gender include all genders. The terms “including”, “includes” or “include” are not intended to limit
the example or list of examples that appear after the terms and will be read as “including without
limitation”, “includes without limitation” and “include without limitation”, respectively.
If any provision (or part of such provision) of this Policy is found by a court of competent
jurisdiction to be contrary to applicable law, then this Policy shall be construed as not containing
such provision or part of such provision, and the invalidity of such provision or such part will not
affect the remainder of the Policy.
COOKIE POLICY
Our website and Services use cookies to collect and store certain information in accordance
with this Policy. A ‘cookie’ is a small text file sent from a website and stored on the user’s
computer by the user’s web browser. Upon visiting a site that uses cookies, a cookie is
downloaded onto your computer or mobile device. The next time you visit that site, your device
will remember useful information such as preferences, visited pages, or logging in options.
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Cookies are widely used to add functionality to websites or to ensure they work more efficiently.
Our website relies on cookies to optimize the user experience and ensure the Services function
properly.
Most web browsers allow some control to restrict or block cookies through the browser settings;
however, if you disable cookies you may find this affects your ability to use certain parts of our
website or Services.
PRIVACY POLICY CHANGES AND UPDATES
We may revise this Policy at any time, without notice to you. Your continued use of the Website
constitutes your consent to the contents of any updated policy. Where we make significant
changes to this Policy, we will notify you by sending you an email to the email address you have
provided informing you of the changes, or through an announcement or notice on the Website.
You are responsible for periodically visiting our Website and this Policy to check for any
changes. If you do not agree to the changes, you must stop using this Website immediately.
ACCESS, QUESTIONS, AND CONCERNS
If you wish to review or update the personal information in our possession, withdraw consent for
the collection, use, and/or disclosure of personal information, or have any questions or concerns
about this Policy, please contact us at:
privacy@iresolve.ca